Help Center

Ask SP Support for a direct answer, or browse the most common product questions.

SP SupportGuided answer

Hi — I’m SP Support. Ask me how a feature works, where data is stored, or what a tool can and cannot do.

Quick answers

Verified answers to the questions traders ask most often.

Does SP TRADE execute trades?

No. The active product provides research, analysis, a model portfolio, a journal, and tools for creating Pine Script. It does not send orders to a broker or withdraw funds.

How current are market prices?

Market prices can be delayed, incomplete, or different from your broker. Verify any material price in your execution venue before acting.

Is the smart portfolio personal investment advice?

No. The allocation is a deterministic model based on only three answers; it does not assess your complete financial situation, debts, taxes, or ability to bear loss.

What happens to content sent to the AI tools?

Bot Builder stores conversations and generated Pine code under your authenticated account so sessions can be resumed, and can send up to 16 recent messages to the active AI service. SP Support can send up to 12 recent messages but does not save its chat in the current implementation. External AI processing is subject to the applicable service terms.

How can I get human support?

SP Support can explain documented product behavior. Signed-in users can create a database-backed support ticket below for an administrator to review. No binding response time has been published.

Can SP Support see or change my account?

No. The support assistant cannot inspect your account, reset a password, change settings, or see broker information. Never share passwords, API keys, payment details, or identity documents in chat.

Contact an administrator

Use a ticket for account access, a reproducible product problem, or a question the AI guide cannot resolve. Ticket content is stored in PostgreSQL under your account.

Checking your account…

Where information travels and is stored

The product uses three distinct layers. Understand the difference before entering information.

Stored in your browser

Journal trades and goals sync through your signed-in account. Interface preferences remain specific to this device.

Processed by the SP TRADE server

Analysis and portfolio requests pass through the application server. Account data, Bot Builder sessions, generated Pine code, and blog content may be stored in PostgreSQL when those features are active.

Processed by external services

Market queries use external processing. Bot Builder chat and up to 12 recent SP Support messages are sent to an AI service only when live AI mode is configured.

Tool shortcuts

Go straight to the workspace you need.